Choosing
Browse and preview the available voices under Voices during onboarding or from your agent’s settings. Listen to each one saying something like your actual greeting rather than the stock sample.Match your customers
A residential plumbing customer in Miami and a commercial property manager in Boston respond to different registers. Pick for the people who call you, not for your own taste.
Warm beats polished
For service businesses, a voice that sounds like a competent human at a desk outperforms one that sounds like a broadcast announcer.
Test it on a real call
A voice that sounds good in a preview can grate over a phone line. Phone audio is narrowband and compressed, and it flattens everything.1
Call your own number
From a mobile, not a desk phone or a headset — that’s how your customers will hear it.
2
Listen for pace
Too fast and callers ask it to repeat, which wastes more time than it saved. Too slow and they interrupt.
3
Check the hard words
Your business name, street names in your service area, and any technical terms you use. These are what get mangled.
Changing later
You can change the voice at any time; it applies to calls that start after you save. Existing recordings keep the voice they were made with. Changing voice doesn’t change what the agent says — that comes from your knowledge base and caller-type configuration. If callers are getting the wrong answers, a different voice won’t help.Running multiple agents — for different locations or languages — lets each carry its own voice.