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Overview

Google Voice users can set up call forwarding to enable your Recepta.ai voice agent to answer incoming calls. This guide walks you through the complete setup process, from obtaining your Recepta.ai phone number to configuring Google Voice’s call routing, including important considerations unique to Google Voice.

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Getting Your Recepta.ai Phone Number

Before configuring Google Voice, you’ll need to obtain your dedicated Recepta.ai phone number.
1

Access Your Dashboard

Navigate to your Recepta.ai dashboard at https://recepta.ai/dashboard
2

Locate Your Phone Number

Your Recepta.ai phone number will be displayed prominently in the dashboard. Copy this number as you’ll need it for the Google Voice configuration.Recepta.ai Phone Number Location
3

Complete Agent Setup

Ensure you have completed setting up your AI voice agent’s call instructions and configuration before proceeding with call forwarding.
Keep your Recepta.ai phone number handy - you’ll need to enter it into Google Voice’s forwarding settings.

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Configuring Call Forwarding in Google Voice

Google Voice’s interface may change over time. For the most current instructions, we recommend consulting Google Voice’s official documentation.

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Basic Setup Steps

1

Access Google Voice Settings

Log into your Google Voice account and access Settings
2

Navigate to Call Forwarding

Find the call forwarding or linked numbers section (typically under “Calls” menu)
3

Add Recepta.ai Number

Add your Recepta.ai phone number as a forwarding destinationFollow Google’s verification process to confirm the number
4

Disable Other Devices

Critical: Ensure that all other devices are switched off in your Google Voice Settings
Your Recepta.ai number should be the ONLY enabled forwarding destination. Otherwise, calls may ring multiple devices.
5

Save Configuration

Save your settings and verify the configuration
6

Test Your Setup

Make a test call to verify calls are routing correctly to your Recepta.ai voice agent
Google Voice allows you to link multiple phone numbers. For best results with Recepta.ai, disable all other linked devices and only enable forwarding to your Recepta.ai number.

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Important Google Voice Limitations

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Sequential Ringing Not Natively Supported

Google Voice does not natively support ringing your personal cell phone for 5-8 seconds before forwarding to Recepta.ai.
If you want this functionality, you have two options: Simply forward all Google Voice calls directly to Recepta.ai. This ensures:
  • Instant call pickup
  • No caller waiting time
  • Most reliable configuration
  • No missed calls

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Option 2: Carrier Conditional Forwarding (Advanced)

Use a workaround with your cell phone carrier’s conditional call forwarding:
1

Forward Google Voice to Cell

Configure Google Voice to forward all calls to your cell phone
2

Set Up Carrier Forwarding

Configure conditional call forwarding with your cell carrier:
  • Forward on busy: To Recepta.ai
  • Forward on no answer: To Recepta.ai (after 5-8 seconds)
Contact your carrier for specific dial codes and setup instructions
3

Test Both Scenarios

Test when you answer and when you don’t to verify proper behavior
Conditional call forwarding availability varies by carrier. Not all carriers support this feature.

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Call Forwarding Strategies

Best for: Users who want personal screening and have compatible carriersSetup: Google Voice → Cell Phone → (Conditional) → Recepta.aiBenefits:
  • Option for personal pickup
  • AI handles missed calls
  • Flexible coverage
Considerations:
  • Requires carrier support
  • More complex setup
  • Additional points of failure
  • Carrier-dependent reliability
Not all cell phone carriers support conditional call forwarding. Contact your carrier to verify before attempting this configuration.

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Device Management in Google Voice

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Disabling Other Devices

For Recepta.ai to reliably receive calls, you must disable other forwarding destinations:
1

Access Calls Settings

In Google Voice, go to Settings → Calls
2

View Linked Numbers

Find the section showing all linked phone numbers and devices
3

Disable All Except Recepta.ai

Turn off all devices/numbers except your Recepta.ai forwarding number
4

Verify Configuration

Confirm that only Recepta.ai number is enabled
If multiple devices are enabled, Google Voice may ring them all simultaneously or in sequence, potentially preventing Recepta.ai from answering calls reliably.

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Important Configuration Tips

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Preventing Infinite Call Loops

Avoid Infinite Loops: If your Recepta.ai agent has you as a transfer destination, the transfer number must be different from your main Google Voice number. Otherwise, calls will get stuck in an infinite loop.
Safe Configuration Example:
  • Google Voice Number: Forwards to Recepta.ai → ✅ Correct
  • AI Agent Transfer Destination: Your direct cell phone → ✅ Correct
  • ❌ WRONG: AI transfers back to Google Voice number (creates loop)
Why This Matters: If calls forward from Google Voice → Recepta.ai → back to Google Voice, they’ll loop forever, creating a poor customer experience.

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Google Voice Voicemail Settings

1

Access Voicemail Settings

In Google Voice Settings, find voicemail options
2

Adjust or Disable Voicemail

Consider disabling voicemail or extending the ring time before voicemailThis ensures Recepta.ai has time to answer before Google Voice voicemail triggers

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Advanced Configuration

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Business Use Cases

Solo Professional

Setup: Direct forwarding to AIUse Case: Screen calls, schedule appointments, answer FAQs while you focus on work

Side Business

Setup: Separate Google Voice number → AIUse Case: Keep business calls separate, AI handles business inquiries 24/7

Customer Service

Setup: Direct forwarding to AIUse Case: AI handles support calls, schedules callbacks, answers common questions

Appointment Scheduling

Setup: Direct forwarding to AIUse Case: AI books appointments automatically, sends confirmations

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Integration Tips

Google Voice is excellent for separating business and personal lines. Use a dedicated Google Voice number for business, forward it to Recepta.ai, and keep your personal cell number private.
Benefits of This Approach:
  • Maintain privacy of personal number
  • Professional business presence
  • AI handles all business calls
  • Easy to track business call metrics
  • Can disable business calls during vacation

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Testing Your Configuration

Thorough testing ensures your setup works correctly:
1

Verify Device Settings

Confirm only Recepta.ai number is enabled in Google Voice
2

Test Basic Forwarding

Call your Google Voice number to verify it forwards to Recepta.ai
3

Test From Multiple Numbers

Call from different phone numbers to test various scenarios
4

Test Call Transfers

If configured, verify AI agent transfers work without creating loops
5

Check Call Quality

Verify audio quality is clear and acceptable
6

Review Call Logs

Check logs in both Google Voice and Recepta.ai dashboards
7

Test Voicemail Behavior

Verify calls don’t go to Google Voice voicemail unintentionally

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Troubleshooting

Diagnostic Steps:
  • Verify correct Recepta.ai phone number is entered in Google Voice
  • Check that Recepta.ai is the ONLY enabled forwarding destination
  • Ensure other devices/numbers are disabled in Google Voice
  • Verify your Recepta.ai agent is configured and active
  • Make test call and review logs in both systems
Common Causes:
  • Other devices still enabled in Google Voice
  • Typo in Recepta.ai phone number
  • Number not verified in Google Voice
  • AI agent not active or misconfigured
Solutions:
  • Extend ring time before voicemail triggers
  • Ensure Recepta.ai number is enabled in Google Voice
  • Check that forwarding is active
  • Verify Recepta.ai agent is answering calls promptly
  • Consider disabling Google Voice voicemail
Why This Happens: Google Voice voicemail may trigger if the forwarding number doesn’t answer quickly enough
Solution:
  • Go to Google Voice Settings → Calls
  • Disable ALL devices except Recepta.ai number
  • Save settings and test again
This is the most common Google Voice issue with AI forwarding.
Solutions:
  • Use different phone numbers for transfers
  • Never forward Google Voice number to itself
  • Configure AI transfers to direct lines (cell/desk phones)
  • Review complete call flow logic
Example Safe Setup:
Caller → Google Voice → Recepta.ai → Transfer to Cell Phone
(Each step uses a different number)
Solutions:
  • Contact your cell phone carrier to verify support
  • Check forwarding codes are entered correctly
  • Test both “busy” and “no answer” scenarios
  • Consider using direct Google Voice forwarding instead
  • Some carriers don’t support this feature reliably
Solutions:
  • Verify stable internet connection
  • Check Google Voice service status
  • Review call logs for error patterns
  • Test from different locations/networks
  • Contact Recepta.ai support if issues persist

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Monitoring and Analytics

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Tracking Performance

Google Voice History

View call history and patterns in Google Voice dashboard

Recepta.ai Dashboard

Track AI performance, conversation quality, and outcomes

Call Logs

Review detailed logs from both systems to identify issues

Quality Metrics

Measure customer satisfaction and agent performance

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Key Metrics to Monitor

  • Call Answer Rate: Percentage of calls successfully handled
  • Voicemail Rate: Ensure calls aren’t going to Google Voice voicemail
  • Transfer Rate: How often AI transfers to humans
  • Call Duration: Length of AI conversations
  • Customer Satisfaction: Ratings and feedback
  • Call Completion: Successful end-to-end call handling

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Best Practices for Google Voice + Recepta.ai

Single Device Only

Only enable Recepta.ai number in Google Voice - disable all others

Verify Number

Complete Google Voice verification for Recepta.ai number

Disable Voicemail

Consider disabling or extending voicemail timer

Use Different Numbers

Ensure transfer destinations use different numbers than Google Voice

Test Regularly

Test monthly to catch Google Voice interface changes

Monitor Analytics

Review performance weekly to identify issues early

Keep AI Updated

Keep your AI agent’s knowledge base current

Document Setup

Keep records of your configuration

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Use Cases and Examples

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Example 1: Freelance Consultant

Scenario: Consultant wants separate business line Configuration:
  • Google Voice business number
  • Forward all calls to Recepta.ai
  • AI qualifies leads, schedules consultations
  • Personal cell remains private
Benefit: Professional presence, no missed opportunities

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Example 2: Small E-commerce Business

Scenario: Online store with customer inquiries Configuration:
  • Google Voice customer service line
  • Direct to Recepta.ai
  • AI handles order status, returns, FAQs
  • Complex issues transferred to support team
Benefit: 24/7 customer service without additional staff

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Example 3: Side Business

Scenario: Part-time business alongside full-time job Configuration:
  • Google Voice for business
  • All calls to AI
  • AI books appointments outside work hours
  • Transfers urgent calls to cell (different number)
Benefit: Never miss business opportunities, maintain day job

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Example 4: Professional Services

Scenario: Attorney, accountant, or similar professional Configuration:
  • Google Voice office line
  • Forward to Recepta.ai
  • AI screens calls, collects information
  • Transfers to cell for current clients
Benefit: Screen calls professionally, collect leads 24/7

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Next Steps

After configuring call forwarding:

Configure Your Agent

Customize your AI agent’s responses and behavior

Set Up Transfers

Configure call transfer destinations (use different number than Google Voice!)

Add Knowledge Base

Train your AI agent with company-specific information

View Analytics

Monitor performance and optimize call handling

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Need Help?

Google Voice Help

Visit Google Voice Help Center for platform-specific questions

Schedule Demo

Book a personalized walkthrough with our team

Documentation

Browse our comprehensive documentation