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Overview

Phone.com customers can configure call forwarding rules to enable your Recepta.ai voice agent to answer incoming calls. This guide walks you through the complete setup process, from obtaining your Recepta.ai phone number to configuring Phone.com’s call routing.

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Getting Your Recepta.ai Phone Number

Before configuring Phone.com, you’ll need to obtain your dedicated Recepta.ai phone number.
1

Access Your Dashboard

Navigate to your Recepta.ai dashboard at https://recepta.ai/dashboard
2

Locate Your Phone Number

Your Recepta.ai phone number will be displayed prominently in the dashboard. Copy this number as you’ll need it for the Phone.com configuration.Recepta.ai Phone Number Location
3

Complete Agent Setup

Ensure you have completed setting up your AI voice agent’s call instructions and configuration before proceeding with call forwarding.
Keep your Recepta.ai phone number handy - you’ll need to enter it into Phone.com’s forwarding settings.

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Configuring Call Forwarding

Phone.com’s interface may change over time. For the most current and detailed instructions, we recommend consulting Phone.com’s official documentation on call forwarding.

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Basic Setup Steps

1

Log into Phone.com

Access your Phone.com account portal
2

Access Call Forwarding Settings

Navigate to your phone number’s call forwarding or routing settings
3

Configure Forwarding Rules

Follow Phone.com’s official instructions to set up call forwarding rules:Visit Phone.com’s Call Forwarding Guide for the most up-to-date configuration steps.
4

Enter Recepta.ai Number

Set your Recepta.ai phone number as the forwarding destination
5

Save and Activate

Save your configuration and activate the forwarding rule
6

Test Your Setup

Make a test call to verify calls are routing correctly to your Recepta.ai voice agent

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Call Forwarding Strategies

Choose the strategy that best fits your business needs:
Best for: Businesses wanting complete AI automationSetup: Forward all calls directly to Recepta.ai phone numberBenefits:
  • No missed calls
  • Consistent service 24/7
  • Reduced operational costs
  • Instant call pickup
  • Predictable customer experience
Best for: Businesses preferring human touch with AI backupSetup: Ring your personal cell phone for 5-8 seconds, then forward to Recepta.aiBenefits:
  • Option for personal pickup
  • AI handles missed calls
  • No calls go to voicemail
  • Flexible coverage
Keep ring times under 10 seconds maximum. Many callers will hang up if they wait too long before reaching someone.
Best for: Businesses with defined operating hoursSetup: Different routing for business hours vs after-hoursBenefits:
  • Optimize for different times
  • Cost-effective coverage
  • Team handles calls when available
  • AI ensures 24/7 availability
  • Custom holiday routing

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Important Configuration Tips

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Ring Time Management

Critical: Do not allow more than 10 seconds ring time before forwarding to Recepta.ai.Many callers will hang up if they wait too long, defeating the purpose of having AI coverage.
If you choose to ring your personal cell phone before falling back to Recepta.ai:
  • Maximum Ring Time: 5-8 seconds (10 seconds absolute maximum)
  • Sequential Mode: Ensure phones ring one after another, not simultaneously
  • Caller Experience: Minimize wait time for better caller retention
  • Test Thoroughly: Make multiple test calls to verify timing

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Preventing Infinite Call Loops

Avoid Infinite Loops: If your Recepta.ai agent has you as a transfer destination, the transfer number must be different from your main Phone.com number. Otherwise, calls will get stuck in an infinite loop.
Safe Configuration Example:
  • Main Phone.com Number: Forwards to Recepta.ai → ✅ Correct
  • AI Agent Transfer Destination: Your direct cell phone → ✅ Correct
  • ❌ WRONG: AI transfers back to main Phone.com number (creates loop)
Why This Matters: If calls forward from Phone.com → Recepta.ai → back to Phone.com, they’ll loop forever, creating a poor customer experience and potentially incurring charges.

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Advanced Configuration Options

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Business Hours Routing

Configure different routing rules based on your business hours:

During Business Hours

Option 1: Route to your team with AI overflowOption 2: Direct to AI for consistent handling

After Hours

Route all calls directly to Recepta.ai for 24/7 coverage

Holidays

Set special routing rules for holidays and special occasions

Peak Times

Use Recepta.ai during high-volume periods to ensure no calls are missed

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Multi-Level Routing Strategy

For businesses that want a hybrid approach:
1

Primary Contact

Ring your personal or team line for 5 seconds
2

Secondary Queue

If unanswered, ring backup team members for 3-5 seconds
3

AI Fallback

Finally forward to Recepta.ai to ensure no calls are missed
Keep total wait time under 10 seconds across all routing steps to maintain caller engagement.

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Testing Your Configuration

Thorough testing ensures your setup works correctly in all scenarios:
1

Test Basic Forwarding

Call your Phone.com number to verify it forwards to Recepta.ai
2

Test Business Hours

If configured, test during and outside business hours
3

Test Sequential Routing

If using sequential routing, verify proper fallback timing
4

Test Call Transfers

Verify AI agent transfers work without creating loops
5

Test From Multiple Numbers

Call from different phone numbers to test various scenarios
6

Review Call Logs

Check logs in both Phone.com and Recepta.ai dashboards

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Troubleshooting

Diagnostic Steps:
  • Verify correct Recepta.ai phone number is entered in Phone.com
  • Check that call forwarding rule is enabled and active
  • Ensure your Recepta.ai agent is configured and active
  • Review Phone.com’s call routing settings
  • Make test call and review logs in both systems
Common Causes:
  • Typo in Recepta.ai phone number
  • Forwarding rule not activated
  • Conflicting call handling rules
  • AI agent not active or misconfigured
Solutions:
  • Reduce ring time before forwarding (max 10 seconds)
  • Ensure Recepta.ai is set as primary forwarding destination
  • Disable or extend voicemail delay in Phone.com settings
  • Check that forwarding rule takes precedence over voicemail
  • Verify forwarding is active 24/7 (if desired)
Best Practice: Set ring time to 5-8 seconds to ensure AI pickup before voicemail triggers
Solutions:
  • Use different phone numbers for transfers
  • Never forward Phone.com number to itself
  • Configure AI transfers to direct lines (cell/desk phones)
  • Review complete call flow logic
  • Document your routing to avoid loops
Example Safe Setup:
Caller → Phone.com Main → Recepta.ai → Transfer to Cell Phone
(Each step uses a different number)
Warning Signs of a Loop:
  • Calls disconnect automatically
  • Unusual call duration patterns
  • Multiple entries in call logs for same call
Solutions:
  • Reduce sequential ring time to 5-8 seconds
  • Eliminate unnecessary routing steps
  • Consider direct forwarding to AI
  • Remove simultaneous ringing (use sequential)
  • Test and optimize ring duration
Impact: Every additional second of wait time increases caller abandonment rate
Solutions:
  • Verify stable internet connection
  • Check Phone.com’s system status
  • Review call logs in both systems for error patterns
  • Test from different locations/networks
  • Contact Recepta.ai support if issues persist

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Monitoring and Analytics

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Tracking Performance

Phone.com Analytics

Monitor call volume, routing patterns, and forwarding statistics

Recepta.ai Dashboard

Track AI performance, conversation quality, and outcomes

Call Logs

Review detailed logs from both systems to identify issues

Quality Metrics

Measure customer satisfaction and agent performance

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Key Metrics to Monitor

  • Call Answer Rate: Percentage of calls successfully handled
  • Average Wait Time: Time before AI picks up
  • Transfer Rate: How often AI transfers to humans
  • Call Duration: Length of AI conversations
  • Customer Satisfaction: Ratings and feedback
  • Cost Savings: Compare to previous solution
  • Loop Detection: Monitor for unusual call patterns

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Best Practices

Minimize Wait Time

Keep total ring times under 10 seconds to reduce caller drop-off

Use Different Numbers

Ensure transfer destinations use different numbers to prevent loops

Test Regularly

Test your setup monthly to catch configuration changes

Configure Holidays

Set up special routing for holidays and special events

Monitor Analytics

Review performance weekly to identify issues early

Document Setup

Keep records of your configuration for troubleshooting

Update AI Knowledge

Keep your AI agent’s knowledge base current

Sequential Over Simultaneous

Use sequential routing to prevent multiple answers

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Use Cases and Examples

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Example 1: Solo Professional

Scenario: Solo lawyer wants AI to screen calls Configuration:
  • Ring personal cell for 5 seconds
  • Forward to Recepta.ai if unanswered
  • AI collects caller info and reason for call
  • AI transfers urgent matters to cell phone (different number)
Benefit: Never miss important calls, filter out spam

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Example 2: Small Business with Office Hours

Scenario: Dental office open Mon-Fri 9am-5pm Configuration:
  • Business hours: Ring front desk for 8 seconds, then AI
  • After hours: Direct to AI
  • AI schedules appointments, answers FAQs
  • Emergency transfers go to on-call dentist cell
Benefit: 24/7 appointment booking, reduced front desk load

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Example 3: E-commerce Business

Scenario: Online store with customer service team Configuration:
  • All calls go directly to Recepta.ai
  • AI handles order status, shipping, returns
  • Complex issues transferred to support team
  • After hours: AI only (no transfers)
Benefit: Instant customer service, team handles complex cases only

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Next Steps

After configuring call forwarding:

Configure Your Agent

Customize your AI agent’s responses and behavior

Set Up Transfers

Configure call transfer destinations and rules (avoid loops!)

Add Knowledge Base

Train your AI agent with company-specific information

View Analytics

Monitor performance and optimize call handling

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Need Help?

Phone.com Support

Visit Phone.com’s support for platform-specific questions

Schedule Demo

Book a personalized walkthrough with our team

Documentation

Browse our comprehensive documentation