Documentation Index
Fetch the complete documentation index at: https://docs.recepta.ai/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Agent management provides comprehensive tools for overseeing your AI voice and chat agents, including performance monitoring, status management, and operational optimization.Agent Dashboard
Agent Overview
The agent management interface displays:- Agent List: All created voice and chat agents
- Status Indicators: Active, inactive, syncing, or error states
- Performance Metrics: Call handling statistics and success rates
- Assignment Information: Phone numbers and channels assigned to each agent
- Last Updated: Recent configuration changes and sync status
Real-time Status Monitoring
- Live Status: Current operational state of each agent
- Sync Status: Integration status with external systems
- Health Checks: System health and operational diagnostics
- Alert Notifications: Immediate notification of agent issues
Agent Operations
Agent Lifecycle Management
Creation & Setup
- Automatic Creation: Agents created during signup
- Configuration: Voice, behavior, and response settings
- Assignment: Link to phone numbers and channels
- Testing: Verify agent functionality before activation
Monitoring & Maintenance
- Performance Tracking: Call volume and success metrics
- Quality Monitoring: Response quality and customer satisfaction
- Update Management: Configuration changes and deployments
- Issue Resolution: Troubleshoot and resolve agent problems
Agent Status Control
- Activate/Deactivate: Control agent availability
- Maintenance Mode: Temporary agent suspension for updates
- Emergency Stop: Immediate agent shutdown if needed
- Scheduled Maintenance: Plan agent downtime for updates
Performance Monitoring
Key Performance Indicators
Track agent effectiveness with:- Call Volume: Number of calls handled per agent
- Success Rate: Percentage of successfully completed interactions
- Average Duration: Mean call length and efficiency
- Customer Satisfaction: Quality scores and feedback
- Error Rate: Failed calls and technical issues
Performance Analytics
- Trend Analysis: Performance patterns over time
- Comparative Analysis: Agent performance comparison
- Utilization Rates: Agent capacity and workload
- Optimization Opportunities: Areas for improvement
Agent Synchronization
External System Integration
- Configuration Sync: Automatic updates to external systems
- Status Monitoring: Track integration health
- Error Handling: Automatic retry and error resolution
Sync Management
- Manual Sync: Force synchronization when needed
- Automatic Updates: Real-time configuration propagation
- Version Control: Track sync history and changes
- Rollback Capability: Revert problematic updates
Multi-Agent Coordination
Agent Relationships
- Voice-Chat Pairing: Coordinate voice and chat agents
- Shared Knowledge: Common knowledge base access
- Consistent Behavior: Unified response patterns
- Cross-Channel Handoffs: Seamless transitions between channels
Load Balancing
- Call Distribution: Distribute calls across multiple agents
- Capacity Management: Monitor and manage agent workload
- Peak Hour Handling: Scale agent availability during busy periods
- Geographic Distribution: Route calls based on location
Agent Configuration Management
Bulk Operations
- Mass Updates: Apply changes to multiple agents simultaneously
- Template Application: Deploy standard configurations
- Batch Testing: Test multiple agents at once
- Group Management: Organize agents by function or department
Configuration Versioning
- Change Tracking: Monitor all configuration modifications
- Rollback Options: Revert to previous configurations
- Approval Workflows: Review changes before deployment
- Audit Trail: Complete history of agent modifications
Troubleshooting & Support
Common Issues
- Sync Failures: Resolve integration problems
- Performance Degradation: Identify and fix performance issues
- Configuration Errors: Correct setup problems
- Connectivity Issues: Resolve network and system problems
Diagnostic Tools
- Health Checks: Comprehensive agent diagnostics
- Log Analysis: Review agent operation logs
- Performance Profiling: Identify bottlenecks and issues
- Test Calls: Verify agent functionality
Agent Optimization
Performance Tuning
- Response Optimization: Improve agent response quality
- Efficiency Improvements: Reduce call duration while maintaining quality
- Knowledge Base Optimization: Enhance agent knowledge access
- Prompt Refinement: Improve agent prompts and behavior
Continuous Improvement
- Performance Reviews: Regular agent assessment
- Feedback Integration: Incorporate user and customer feedback
- A/B Testing: Compare different agent configurations
- Best Practice Implementation: Apply proven optimization strategies
Reporting and Analytics
Agent Reports
- Performance Reports: Detailed agent performance analysis
- Utilization Reports: Agent capacity and workload analysis
- Quality Reports: Customer satisfaction and quality metrics
- Error Reports: Technical issues and resolution tracking
Export and Integration
- Data Export: Export agent data for external analysis
- API Access: Programmatic access to agent information
- Third-party Integration: Connect with external monitoring tools
- Dashboard Integration: Embed agent metrics in business dashboards
Best Practices
Agent Management Strategies
- Regular Monitoring: Daily review of agent performance and status
- Proactive Maintenance: Schedule regular agent updates and optimization
- Performance Baselines: Establish and maintain performance standards
- Incident Response: Quick resolution of agent issues and problems
- Continuous Learning: Regular review and improvement of agent operations
Operational Excellence
- Documentation: Maintain detailed agent configuration records
- Change Management: Systematic approach to agent modifications
- Quality Assurance: Regular testing and validation of agent functionality
- Scalability Planning: Prepare for increased demand and growth
- Security Management: Ensure agent security and compliance