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Talkroute forwarding is a two-step process, and there’s one setting you must turn off or calls will never reach your agent.
Read How call forwarding works first — it covers choosing a mode and the caller-ID check that matters on every provider.

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Before you start

  • Your Recepta.ai number, from Phone numbers in the dashboard
  • Access to the Talkroute account that owns your business number

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Step 1 — Add the forwarding number

1

Open Settings → Forwarding Phone Numbers

Sign in to Talkroute and open the Forwarding Phone Numbers tab under Settings.
2

Add your Recepta.ai number

Under Add a Forwarding Phone Number, enter the number and a description, then click Add.
3

Turn off Call Announce

Find the number you just added, click Edit, and uncheck “Enable Call Announce & Talkroute Voicemail”. Then Save & Close.This is not optional — see the warning below.
Call Announce will break the call. When enabled, Talkroute announces the call to whoever answers and waits for a key press to accept it. Your AI agent is what answers, and there is nobody to press a key — so the call is never connected.Talkroute’s own guidance for forwarding to an answering service is to disable this. Do it before you test, or your first test call will fail in a way that looks like the forwarding itself is broken.

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Step 2 — Assign it to your routing

Adding a forwarding number does not put it into your call routing. That’s a separate step, and skipping it is the most common reason people think forwarding “didn’t work”.
1

Open the Manager area

Find the Virtual Phone Number, Call Menu Option, or Extension you want to forward calls from, and click Edit.
2

Route to Users & Numbers

Set Choose where to route incoming calls to Go to Users & Numbers.
3

Select Ring in Sequence

Under Forwarding Settings, choose Ring in Sequence and add your Recepta.ai number.
4

Position it in the order

For no-answer forwarding, put your team’s phones ahead of Recepta.ai. To make the AI your front desk, put it first.
5

Test from a mobile

Confirm the call reaches the agent and check the caller ID in Call logs.
Choose Ring in Sequence, not simultaneous ringing. The AI answers within a ring or two, so in a simultaneous group it wins essentially every call and your team never gets one.

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Schedules

Talkroute supports custom schedules on call forwarding. If you want humans by day and the AI overnight, add a schedule so closed hours route straight to your Recepta.ai number. Include weekends and holidays — a schedule covering weeknights only leaves Saturday callers stranded.

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Replacing the greeting and menu

If your routing opens with a recorded greeting and a call menu, consider whether you still need it. Recepta.ai greets the caller, works out what they want, and books or routes accordingly — which is what the menu was approximating. Keep the menu if particular options must reach specific people directly, and give Recepta.ai one of the options plus the no-answer path.

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Troubleshooting

Call Announce is still enabled on the forwarding number. Edit the number under Settings → Forwarding Phone Numbers and uncheck Enable Call Announce & Talkroute Voicemail.
You’ve completed step 1 but not step 2. Adding a forwarding number doesn’t assign it — go to the Manager area and add it to the routing for your virtual number, menu option, or extension.
Recepta.ai is too early in the sequence, or you’ve selected simultaneous ringing. Put it after your team’s phones under Ring in Sequence.
Voicemail is ahead of the forwarding step in your routing. Reorder so Recepta.ai comes first.
Your closed-hours schedule routes elsewhere. Set the closed-hours path to Recepta.ai too, and include weekends and holidays.
Texts to your Talkroute number are not forwarded. See How call forwarding works.