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Overview

The platform provides a comprehensive knowledge base system that allows you to train your AI agents with business-specific information from multiple sources including files, websites, and text content.

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Knowledge Base Creation

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Multi-Source Content Support

Based on the platform implementation, knowledge bases support:
  • File Upload: Documents and files for content extraction
  • Website URLs: Automatic content crawling and indexing
  • Text Content: Direct text input for knowledge entries
  • Mixed Sources: Combine different content types in single knowledge base

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Knowledge Base Configuration

  • Named Knowledge Bases: Create multiple knowledge bases with descriptive names
  • Description Field: Document the purpose and content of each knowledge base
  • Agent Assignment: Connect specific knowledge bases to individual agents
  • Content Organization: Structured approach to information management

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Content Management

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Source Management

The system provides tools for managing knowledge sources:
  • Add Sources: Include new content from files, URLs, or text
  • Edit Sources: Modify existing content and sources
  • Remove Sources: Delete outdated or unnecessary content
  • Source Status: Track processing and availability of content

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Content Processing

  • Automatic Processing: Uploaded content is automatically processed and indexed
  • Content Indexing: Information is organized for quick agent access
  • Search Optimization: Content is optimized for agent query responses
  • Real-time Updates: Changes to knowledge bases immediately affect agent responses

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Agent Integration

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Knowledge Assignment

  • Agent Linking: Assign knowledge bases to specific AI agents
  • Multiple Assignments: Single knowledge base can be used by multiple agents
  • Selective Assignment: Choose which knowledge bases each agent accesses
  • Dynamic Updates: Knowledge changes automatically propagate to assigned agents

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Response Enhancement

  • Context-Aware Responses: Agents use knowledge base content to provide accurate answers
  • Source Attribution: Agents can reference specific knowledge sources
  • Comprehensive Coverage: Agents have access to all assigned knowledge content
  • Real-time Access: Agents query knowledge bases during live conversations

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Knowledge Base Management

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Creation Workflow

Based on the platform interface:
  1. Create Knowledge Base: Set up new knowledge base with name and description
  2. Add Content Sources: Upload files, add URLs, or input text content
  3. Assign to Agents: Connect knowledge base to specific agents
  4. Monitor Performance: Track how effectively agents use the knowledge

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Management Interface

  • Knowledge Base Listing: View all created knowledge bases
  • Content Overview: See sources and content within each knowledge base
  • Agent Assignments: Track which agents are using each knowledge base
  • Performance Metrics: Monitor knowledge base utilization and effectiveness

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Content Types and Sources

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Supported File Types

The system processes various document formats:
  • Text Documents: Plain text files and formatted documents
  • Web Content: HTML pages and website content
  • Structured Data: Organized information and databases
  • Custom Formats: Platform-specific content types

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URL Processing

  • Website Crawling: Automatic extraction of website content
  • Content Validation: Ensure accessible and relevant content
  • Update Monitoring: Track changes to web-based sources
  • Link Management: Maintain and validate URL sources

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Knowledge Base Analytics

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Usage Tracking

  • Query Frequency: Monitor which knowledge content is accessed most
  • Agent Performance: Track how knowledge bases improve agent responses
  • Content Effectiveness: Identify most valuable knowledge sources
  • Coverage Analysis: Ensure comprehensive topic coverage

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Optimization Opportunities

  • Content Gaps: Identify areas where additional knowledge is needed
  • Redundancy Detection: Find overlapping or duplicate content
  • Performance Metrics: Measure knowledge base impact on call quality
  • Update Requirements: Track when content needs refreshing

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Integration with Agent System

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Automatic Synchronization

  • Real-time Updates: Knowledge changes immediately available to agents
  • Configuration Integration: Knowledge bases work with agent configuration system
  • Multi-Agent Support: Single knowledge base can enhance multiple agents
  • Consistency Maintenance: Ensure all agents have access to latest information

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Response Quality

  • Accurate Information: Agents provide responses based on current business knowledge
  • Comprehensive Coverage: Access to all relevant business information
  • Source Verification: Knowledge comes from verified business sources
  • Continuous Learning: Knowledge bases can be expanded and refined over time