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What are AI Voice Agents?

AI Voice Agents are intelligent conversational systems that can handle phone calls on behalf of your business. They use advanced natural language processing and speech synthesis to provide natural, human-like conversations with your customers.

Always Available

Your AI agents work 24/7, ensuring customers can reach you anytime

Consistent Quality

Every interaction follows your guidelines with consistent quality

Scalable

Handle hundreds of calls simultaneously without additional cost

Cost-Effective

Reduce operational costs while maintaining high service quality

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How AI Voice Agents Work

1

Call Reception

When a customer calls your business number, the AI agent answers immediately with a personalized greeting based on your configuration.
2

Intent Recognition

The agent uses natural language understanding to identify what the caller needs - whether it’s information, support, or a specific service.
3

Response Generation

Based on your business knowledge and trained responses, the agent provides accurate, helpful information in a natural conversational flow.
4

Action Execution

The agent can perform actions like scheduling appointments, taking messages, transferring calls, or collecting contact information.
5

Human Handoff

When the AI agent encounters complex situations beyond its capabilities, it can seamlessly transfer the call to a human agent for personalized assistance.

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Agent Types and Use Cases

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Customer Support Agents

Handle common customer questions, troubleshooting, and support requests. 
// Example configuration for support agent
{
  "type": "customer_support",
  "capabilities": [
    "Answer FAQs",
    "Troubleshoot issues",
    "Transfer to specialists",
    "Take messages"
  ],
  "knowledge_base": "support_docs",
  "escalation_rules": "transfer_after_3_attempts"
}
Best for: Tech companies, SaaS businesses, e-commerce stores

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Sales & Lead Qualification Agents

Qualify leads, provide product information, and schedule sales calls. 
// Example configuration for sales agent
{
  "type": "sales_qualification",
  "capabilities": [
    "Product information",
    "Lead qualification",
    "Appointment scheduling",
    "Demo booking"
  ],
  "qualification_criteria": ["budget", "timeline", "authority"],
  "booking_integration": "calendly_api"
}
Best for: B2B services, consultancies, real estate, automotive

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Appointment Scheduling Agents

Handle appointment bookings, cancellations, and rescheduling. 
// Example configuration for scheduling agent
{
  "type": "appointment_scheduling",
  "capabilities": [
    "Check availability",
    "Book appointments",
    "Send confirmations",
    "Handle reschedules"
  ],
  "calendar_integration": "google_calendar",
  "business_hours": "9am-6pm EST"
}
Best for: Healthcare, beauty salons, professional services, home services

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Agent Status Types

Status: Ready to handle calls
  • Agent is live and answering calls
  • All configurations are properly synced
  • Performance metrics being tracked
Status: Learning from new data
  • Agent is processing knowledge base updates
  • New prompts or configurations being applied
  • May take 2-5 minutes to complete
Status: Successfully updated
  • Recent changes have been applied
  • Agent is ready to handle calls with new configuration
  • All integrations are working properly
Status: Configuration error
  • There’s an issue with agent setup
  • May be due to invalid prompts or missing configurations
  • Check settings and try resyncing
Status: Temporarily disabled
  • Agent is not answering calls
  • Can be manually activated when ready
  • Useful for maintenance or updates

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Key Features

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Multi-Language Support

Support customers in their preferred language:
  • English (US, UK, Australian accents)
  • Spanish (Latin American, European)
  • French (French, Canadian)
  • German
  • Italian
  • Portuguese
  • And more languages added regularly

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Voice Customization

Choose the perfect voice for your brand:
  • Professional voices for business settings
  • Friendly voices for customer service
  • Authoritative voices for technical support
  • Custom voice cloning available on enterprise plans

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Intelligence Features

  • Context awareness: Remembers conversation history
  • Sentiment analysis: Adapts tone based on caller mood
  • Knowledge base integration: Access to your business documents
  • Real-time learning: Improves responses based on interactions
  • Smart escalation: Automatically recognizes when to transfer to human agents

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Performance Metrics

Track your agents’ performance with comprehensive analytics:

Call Volume

  • Total calls handled
  • Peak calling hours
  • Call duration averages
  • Abandoned call rates

Quality Metrics

  • Customer satisfaction scores
  • Resolution rates
  • Transfer rates
  • Response accuracy

Business Impact

  • Lead conversion rates
  • Appointment bookings
  • Cost savings analysis
  • Revenue attribution

Technical Health

  • Uptime monitoring
  • Response times
  • Error rates
  • Integration status

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Best Practices

Start Simple: Begin with basic customer service functions and gradually add complexity as you learn what works best for your business.

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Prompt Engineering

  • Use clear, specific instructions
  • Include examples of desired responses
  • Define escalation scenarios
  • Test with various customer types

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Knowledge Base Management

  • Keep information up-to-date
  • Use clear, conversational language
  • Organize by common customer questions
  • Regular review and updates

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Performance Optimization

  • Monitor call transcripts regularly
  • Adjust prompts based on real interactions
  • Update knowledge base with new FAQs
  • Track customer feedback and satisfaction

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Next Steps

Ready to create your first AI Voice Agent?

Create Your First Agent

Step-by-step guide to setting up your first AI voice agent

Configuration Guide

Learn how to configure and optimize your agents

Management Dashboard

Understand the agent management interface and features

Integration Options

Connect your agents with existing business tools