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Overview

The chat widget customization features allow you to tailor the appearance, behavior, and functionality of your embedded chat widgets to match your brand and website design.

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Appearance Customization

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Visual Styling

Based on the platform implementation, you can customize:

Color Scheme

  • Primary Color: Main widget color theme
  • Accent Colors: Secondary color elements
  • Text Colors: Message and interface text
  • Background Colors: Widget background styling

Layout Options

  • Widget Position: Bottom-right or bottom-left positioning
  • Widget Size: Customizable dimensions
  • Message Bubbles: Chat message appearance
  • Button Styling: Action button customization

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Branding Elements

  • Widget Title: Custom title displayed in chat header
  • Company Logo: Brand logo integration
  • Welcome Message: Personalized greeting for visitors
  • Brand Colors: Consistent color scheme with your website

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Behavioral Configuration

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Chat Behavior Settings

  • Auto-Open: Automatically open chat for new visitors
  • Greeting Delay: Timing for initial welcome messages
  • Availability Hours: Display online/offline status based on business hours
  • Response Time: Expected response time indicators

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Interaction Features

  • Typing Indicators: Show when agent is typing
  • Read Receipts: Message delivery and read confirmations
  • File Sharing: Allow file uploads in chat
  • Emoji Support: Enable emoji reactions and expressions

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Widget Positioning

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Placement Options

The platform supports flexible widget positioning:
  • Bottom-Right: Traditional chat widget position
  • Bottom-Left: Alternative positioning for design preferences
  • Custom Positioning: Advanced CSS positioning options
  • Mobile Responsive: Automatic adjustment for mobile devices

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Display Rules

  • Page-Specific: Show widget only on certain pages
  • User Targeting: Display based on visitor characteristics
  • Time-Based: Show/hide widget during specific hours
  • Behavior Triggers: Display based on user actions

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Integration Customization

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Embed Code Options

The platform generates customized embed codes with:
  • JavaScript Integration: Standard script tag implementation
  • Async Loading: Non-blocking widget loading
  • Custom Parameters: Configuration options in embed code
  • Multiple Sites: Different widgets for different websites

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Advanced Integration

  • API Integration: Custom integration via REST API
  • Webhook Configuration: Real-time event notifications
  • Custom Styling: Advanced CSS customization options
  • Theme Integration: Match existing website themes

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Content Customization

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Message Templates

  • Welcome Messages: Personalized visitor greetings
  • Auto-Responses: Automated replies for common questions
  • Offline Messages: Messages when agents are unavailable
  • Thank You Messages: Closing messages after conversations

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Language Settings

  • Multi-Language Support: Widget text in different languages
  • Regional Customization: Locale-specific formatting
  • Custom Translations: Override default text with custom messages
  • RTL Support: Right-to-left language compatibility

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Widget Management

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Configuration Interface

The chat widget page provides:
  • Title Configuration: Set custom widget title
  • Color Selection: Primary color picker
  • Position Selection: Choose widget placement
  • Preview Mode: See widget appearance before deployment

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Live Updates

  • Real-Time Changes: Modifications apply immediately to live widgets
  • A/B Testing: Test different widget configurations
  • Performance Monitoring: Track widget engagement and performance
  • Version Control: Manage different widget versions

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Responsive Design

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Mobile Optimization

  • Touch-Friendly: Optimized for touch interactions
  • Screen Adaptation: Automatic sizing for different screen sizes
  • Performance Optimization: Fast loading on mobile networks
  • Native Feel: Mobile-optimized user experience

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Cross-Browser Compatibility

  • Browser Support: Works across all major browsers
  • Fallback Options: Graceful degradation for older browsers
  • Performance Testing: Optimized loading across platforms
  • Standards Compliance: W3C compliant implementation

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Analytics Integration

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Widget Analytics

  • Engagement Metrics: Track chat widget usage
  • Conversion Tracking: Monitor chat-to-lead conversions
  • User Behavior: Analyze visitor interaction patterns
  • Performance Metrics: Widget loading and response times

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Reporting Features

  • Usage Reports: Detailed widget performance analysis
  • Engagement Analysis: Visitor interaction insights
  • Conversion Metrics: Business impact measurement
  • Custom Dashboards: Tailored analytics views

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Advanced Customization

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CSS Styling

  • Custom Stylesheets: Override default widget styling
  • Theme Integration: Match existing website design
  • Animation Effects: Custom transitions and effects
  • Responsive Breakpoints: Custom mobile behavior

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JavaScript API

  • Widget Control: Programmatic widget manipulation
  • Event Handling: Custom event triggers and responses
  • Data Integration: Pass custom data to chat sessions
  • Callback Functions: Custom actions on widget events

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Best Practices

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Design Guidelines

  1. Brand Consistency: Maintain consistent branding across widget and website
  2. User Experience: Prioritize ease of use and accessibility
  3. Performance: Optimize widget loading speed and responsiveness
  4. Mobile First: Design for mobile devices first
  5. Testing: Regular testing across browsers and devices

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Implementation Tips

  • Gradual Rollout: Test widget on select pages before full deployment
  • Performance Monitoring: Track widget impact on site speed
  • User Feedback: Collect feedback on widget usability
  • Regular Updates: Keep widget updated with latest features
  • Analytics Review: Regular analysis of widget performance metrics