Inbound voicemail
With an AI receptionist answering, most calls never reach voicemail. It still matters for the cases that do — a caller who asks for a person, an overflow when everyone is busy, or a transfer that goes unanswered. Messages are recorded, transcribed, and attached to the caller’s contact, so you read them in the dashboard rather than dialing in to a mailbox.Voicemail drop
Voicemail drop places a pre-recorded message directly into a contact’s voicemail without their phone ringing. It’s available as a step in outbound sequences.Why it works
Non-intrusive, and it reaches people who never answer unknown numbers. A good follow-up to an unanswered call step — they hear from you without being interrupted.
Where it fails
A generic recording is worse than nothing. If the message doesn’t name the person, your business, and why you’re calling, it reads as spam and burns the contact.
Recording a good drop
- Under twenty seconds. Longer gets deleted before the point.
- Name yourself and the business in the first sentence.
- Give a reason specific to them — “about the estimate we sent for your water heater” beats “about our services”.
- One clear next step, with the number to call back on.
- Sound like a person leaving a message, not a read script.