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Recepta.ai can collect money from customers over text — a deposit at booking, or the balance after the visit. Payments go directly to your own connected account.
This is separate from your Recepta.ai subscription. Customer payments settle to your account; your Recepta.ai invoice is billed to you. See Billing.

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Connecting your account

Under Payment settings, connect the account you want customer funds to land in. You’ll complete the provider’s own onboarding — business details, bank account, and identity verification.
Payouts don’t start until the provider has verified you. Complete this before promising customers they can pay by link, and allow for the verification to take a day or two.

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Text-to-pay

The pattern that works for service businesses:
1

Send a link

A payment link goes out by SMS — at booking for a deposit, or once the job is done for the balance.
2

They pay on their phone

No app, no account, no calling back with a card number over the phone.
3

It reconciles automatically

The payment is recorded against the appointment and the contact, so your records match without anyone keying it in.
Send the balance link while your technician is still on site. Collection rates fall sharply once the customer has moved on with their day.

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Deposits

Deposits at booking are the most effective no-show deterrent available — more so than reminders. They’re worth considering for:
  • long or high-value jobs
  • first-time customers with no history
  • slots that are expensive to lose, like weekend or emergency call-outs
Set your deposit policy in your appointment settings and make sure it’s stated in your knowledge base so the agent explains it consistently on the call.

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Payments through your CRM

If you run a connected field-service CRM with its own invoicing, decide deliberately where payment lives — in Recepta.ai or in the CRM. Collecting in both places splits your books and creates reconciliation work every month.

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Card security

Card details are handled by the payment provider and never touch Recepta.ai or your phone line. The agent will not take a card number verbally — it sends a link instead. That’s deliberate: reading card numbers onto a recorded call is a PCI problem you don’t want.