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The chat widget puts your agent on your website. It answers from the same knowledge base as the phone agent and can qualify and book in the same way — so a visitor who won’t call still gets handled.

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Installing it

Generate the embed snippet under Chat widget in the dashboard, then paste it into your site.
Copy the snippet from your dashboard rather than writing one by hand — it carries your workspace identifier and current widget settings.
Where it goes, by platform: The snippet loads asynchronously and doesn’t block page rendering.

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Voice parity

Chat and voice share configuration. The same services, prices, hours, and FAQs drive both, so a visitor who asks about a call-out fee in chat gets the same number they’d get on the phone. Update the knowledge once and both channels follow. The differences are practical rather than behavioral:

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Getting value from it

Put it on the pages that matter

Service pages and pricing pages, not just the homepage. Visitors ask where they’re deciding.

Aim at a booking

A chat that ends in a scheduled visit is worth many that end in “thanks”. Configure it to offer booking, not just answers.

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Reviewing chats

Chat threads appear in the dashboard alongside call logs, with the full exchange and any contact created. Read them the same way you read transcripts — questions the agent handled badly are gaps in your knowledge base. See QA & learning.

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Metering

Chat is billed per conversation from the same pool as SMS. See Plans.