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Locations subdivide a workspace for businesses operating more than one branch, franchise, or distinct service area. One account, one bill, one team — with per-location configuration where it matters.

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What a location can have of its own

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When to use them

Use locations

Separate branches with their own crews, phone numbers, and hours. Franchises under one parent account. Distinct metro service areas.

Don't use locations

Separating service lines you run from one place — use services and tags. Or organizing your own reporting — filters do that already.

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Setting one up

1

Create the location

Under Locations, add it with its address, hours, and service area.
2

Assign a phone number

A number local to that area. Local caller ID answers materially better. See Phone numbers.
3

Connect its availability

Point it at the calendar or CRM schedule the branch’s crews actually work from. See Calendars.
4

Override what differs

Hours, service area, and any location-specific facts. Leave everything else shared — duplicating your whole knowledge base per location creates a maintenance problem that grows with every branch.
5

Test from that number

Call the branch’s number and confirm you get the right hours, the right service area, and a booking on the right calendar.
Share as much as you can. The right instinct is one knowledge base with a handful of location overrides, not a copy per branch.

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Scoping access

Team members can be scoped so branch staff see their own location’s calls, contacts, and bookings without seeing the whole business. See Team & roles.

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Locations over the API

Pass the x-location-id header to scope a request to one location:
Omit the header and the request covers the whole workspace. The same header works against the MCP server.

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Reporting

Analytics can be filtered per location, so you can compare branches on call volume, booking rate, and transfer rate. Differences between branches on the same configuration usually point at availability or crew capacity rather than at the agent.