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The Usage page shows where you stand against your plan’s allowances for the current billing period, so a large invoice is never a surprise.

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What’s metered

Exact rates per tier are on the Plans page.

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Reading your usage

Mid-period pace

Halfway through the period, you should be around half your allowance. Well ahead of that means you’ll go over — worth knowing before the invoice.

Escalation rate

A rising share of calls transferring to a human usually means a knowledge gap, not a busier month. See QA & learning.

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Overages aren’t a penalty

Going slightly over costs less than jumping a tier early. Move up when your overages consistently exceed the gap between tiers — not the first month you exceed your allowance.
Overages are calculated and billed at the end of the billing period, itemized on your invoice by category. See Billing.

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Bringing usage down

If your call count is higher than expected, the cause is usually one of:
Every outbound attempt is a call. A large campaign will move the number materially — budget for it before launching. See Campaigns.
The same customer calling three times about one job is three calls. Often it means the first call didn’t resolve — read those transcripts.
These reach your number like anything else. If the volume is significant, tell info@recepta.ai.
Your own test calls count. Worth knowing during a heavy configuration week, though it’s rarely material.

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Over the API

Usage is exposed via the API, so you can pull it into your own dashboards or alert when you cross a threshold. Combine with the call.ended webhook if you want real-time counting.