> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepta.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Industry templates

> Pre-built qualification setups for eleven verticals — a starting point, not a finished agent.

Starting from an empty configuration is slow and it's easy to forget the questions that matter. Industry templates pre-fill your caller-type setup with the qualification a business like yours actually needs, which you then edit.

Pick one when you first configure your agent, under **Start from a template**.

## Available templates

| Template                     | What it sets up                                                     |
| ---------------------------- | ------------------------------------------------------------------- |
| **Plumbing**                 | Leak and flood triage, common services, service address             |
| **HVAC**                     | Heating and cooling triage, system age, no-heat/no-cool urgency     |
| **Electrical**               | Safety-first triage (sparks, burning smells), common services       |
| **Roofing**                  | Active-leak triage, repair vs replacement, roof age                 |
| **Cleaning Services**        | Job type, home size (beds, baths, square footage), frequency, pets  |
| **Landscaping & Lawn Care**  | Project vs maintenance work, yard size                              |
| **Pest Control**             | Pest type, location in the home, pets and children present          |
| **Auto Repair**              | Vehicle details, whether it's drivable, service type                |
| **Dental Practice**          | New vs existing patient, pain triage, insurance                     |
| **Law Firm**                 | Matter type, deadlines, basic conflict checks — and no legal advice |
| **General Service Business** | A light, sensible default for any local service business            |

Nothing close? Use **General Service Business** and build from there. It's deliberately minimal rather than wrong.

## What a template actually does

It fills in the questions your agent asks a potential customer — the same fields you'd otherwise set by hand under [caller types](/receptionist/caller-types). You review and edit them, then save through the normal flow.

The questions are written for **voice**: short, one ask at a time, conversational. A question that reads fine on a form ("Please describe the nature of your enquiry") is unusable out loud, and the templates avoid that.

<Note>
  A template is a starting point, not a finished agent. It doesn't know your prices, your hours, your service area, or the jobs you refuse. Those still come from your [business profile](/receptionist/business-profile) and [knowledge base](/receptionist/knowledge-base).
</Note>

## Emergency triage

Several templates include triage questions that double as safety guidance — the electrical pack asks about sparks and burning smells, plumbing asks about active flooding, roofing about active leaks.

<Warning>
  Triage questions help the agent recognize an emergency. They don't route it. Pair them with [transfer rules](/receptionist/transfer-rules) so genuine emergencies reach a person, and test that path with a real call before you rely on it.
</Warning>

## Editing after you apply one

Apply the template, then cut it down. The instinct to keep every question is the wrong one — each extra question is another chance for the caller to give up.

<Columns cols={2}>
  <Card title="Keep" icon="circle-check">
    Anything that changes how you'd dispatch the job: access, urgency, size, whether it's drivable.
  </Card>

  <Card title="Cut" icon="circle-xmark">
    Anything nobody reads afterwards, and anything you'd naturally ask on site.
  </Card>
</Columns>

## Switching templates later

Applying a new template overwrites the qualification setup with that template's questions. If you've customized heavily, note your changes first — or edit the existing configuration rather than starting over.

Changing templates doesn't touch your knowledge base, business profile, transfer rules, or call history.