> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepta.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & pricing

> What's included on each tier, and how calls, conversations, and escalations are metered.

Recepta.ai is priced per call, not per minute — a long call that books a job costs the same as a short one. Every plan includes the full product: voice, SMS, chat, web forms, booking, and the outbound engine. Tiers differ in included volume, overage rates, and included phone numbers.

## Tiers

|                                       | Starter | Growth  | Scale    | Volume   |
| ------------------------------------- | ------- | ------- | -------- | -------- |
| **Monthly**                           | \$395   | \$795   | \$1,495  | \$2,495  |
| **Yearly**                            | \$3,950 | \$7,950 | \$14,950 | \$24,950 |
| **Included calls / mo**               | 100     | 300     | 750      | 1,500    |
| **Additional call**                   | \$2.75  | \$2.50  | \$2.25   | \$1.95   |
| **Included chat & SMS conversations** | 100     | 300     | 750      | 1,500    |
| **Additional conversation**           | \$0.75  | \$0.65  | \$0.55   | \$0.45   |
| **Included phone numbers**            | 1       | 2       | 5        | 10       |
| **Priority support**                  | —       | ✓       | ✓        | ✓        |
| **Advanced analytics**                | —       | ✓       | ✓        | ✓        |
| **Custom integrations**               | —       | —       | ✓        | ✓        |

Annual billing is priced at ten months — two months free against paying monthly.

## How usage is counted

<AccordionGroup>
  <Accordion title="Calls" icon="phone">
    Every answered call counts as one, inbound or outbound, regardless of length. Calls beyond your included allowance bill at your tier's additional-call rate at the end of the billing period.
  </Accordion>

  <Accordion title="Chat and SMS conversations" icon="comments">
    Metered per conversation, not per message — a back-and-forth thread with a customer is one conversation. Web chat and SMS draw from the same pool.
  </Accordion>

  <Accordion title="Human escalations" icon="user-headset">
    When the agent transfers a caller to a person under your [transfer rules](/receptionist/transfer-rules), that escalation bills at \$3.
  </Accordion>

  <Accordion title="Phone numbers" icon="hashtag">
    Each plan includes a number of provisioned numbers. Additional numbers are available as an add-on. See [Phone numbers](/phone/numbers).
  </Accordion>
</AccordionGroup>

<Note>
  Your live usage against each allowance is on the **Usage** page in the dashboard, and via the API. See [Usage & overages](/account/usage-and-overages).
</Note>

## Choosing a tier

<Columns cols={2}>
  <Card title="Start where your call volume is" icon="chart-line">
    Count the calls your business took last month, including the ones that went to voicemail. That number, not your revenue, is the right input.
  </Card>

  <Card title="Overages are not a penalty" icon="scale-balanced">
    Going slightly over is cheaper than jumping a tier early. Move up when your overages consistently exceed the difference between tiers.
  </Card>
</Columns>

## Changing plans

Upgrade or downgrade at any time from **Subscription** in the dashboard. Configuration — agents, knowledge, contacts, integrations — is untouched by a plan change. Changes take effect on your next billing cycle, and existing subscriptions keep the price they were signed up at unless you change tier.

<Card title="Billing details" icon="file-invoice-dollar" href="/account/billing">
  Invoices, payment methods, failed-payment handling, and cancellation.
</Card>