> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepta.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Logs & Recording

> Call history tracking, transcription, and detailed call analysis features

## Overview

The platform provides comprehensive call logging capabilities with detailed tracking of all customer interactions, including transcriptions and call analysis.

## Call History Features

### Call Records

Based on the platform implementation, each call is logged with:

* **Call Metadata**: Date, time, duration, direction (inbound/outbound)
* **Call Status**: queued, ringing, in-progress, ended, error
* **Call Types**: phone calls and web calls
* **Agent Assignment**: Which agent handled the call
* **Cost Tracking**: Individual call costs and total expenditure

### Filtering & Search

The call logs page includes filtering options for:

* **Status Filter**: Filter by call status (completed, failed, in-progress)
* **Agent Filter**: View calls handled by specific agents
* **Date Range**: Historical call analysis
* **Call Type**: Phone vs web call filtering
* **Call Direction**: Inbound vs outbound calls

## Recording & Transcription

### Call Recording

* **Automatic Recording**: All calls are recorded automatically
* **Playback**: Listen to recorded calls from the call detail page
* **Recording Status**: Track recording availability and processing

### Transcription

* **Call Transcripts**: Automatic transcription of call conversations
* **Transcript Storage**: Full conversation text available in call details
* **Real-time Processing**: Transcripts generated during or immediately after calls

## Call Detail Pages

### Individual Call Information

Each call has a dedicated detail page showing:

* **Call Overview**: Status, duration, cost, participants
* **Transcript**: Complete conversation transcription
* **Recording**: Audio playback functionality
* **Call Analysis**: Conversation insights and quality metrics
* **Call Metadata**: Technical details and routing information

## Call Analytics Integration

### Performance Metrics

Call logs integrate with the analytics system to provide:

* **Call Volume**: Total number of calls over time periods
* **Duration Statistics**: Average call length and distribution
* **Success Rates**: Call completion and connection rates
* **Cost Analysis**: Spending patterns and per-call costs
* **Status Distribution**: Breakdown of call outcomes

### Trending Data

* **Call Trends**: Historical patterns and volume changes
* **Performance Tracking**: Success rates over time
* **Cost Monitoring**: Budget tracking and expense analysis

## Call Management Features

### Bulk Operations

* **Export Data**: Export call logs in various formats
* **Bulk Analysis**: Review multiple calls simultaneously
* **Status Updates**: Manage call statuses in bulk

### Data Organization

* **Pagination**: Navigate large call datasets efficiently
* **Sorting Options**: Order calls by date, duration, status, cost
* **Search Functionality**: Find specific calls by various criteria