> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepta.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conditional Call Forwarding Based on Schedule

> Set up time-based call routing to automatically forward calls to Recepta.ai based on your business hours, specific days, or custom schedules

## Overview

Conditional call forwarding allows you to automatically route calls based on your business schedule. This ensures callers always reach someone - whether it's your team during business hours or your Recepta.ai AI assistant outside of them.

**Common use cases:**

* Forward calls to Recepta.ai **outside business hours**
* Route **weekend and holiday calls** to your AI receptionist
* Set up **overflow handling** when your team can't answer
* Create **hybrid schedules** with different routing per day

<CardGroup cols={2}>
  <Card title="Business Hours" icon="sun">
    Calls go to your business line during working hours
  </Card>

  <Card title="After Hours" icon="moon">
    Calls automatically forward to Recepta.ai when you're closed
  </Card>

  <Card title="Weekends & Holidays" icon="calendar">
    AI handles all calls on non-business days
  </Card>

  <Card title="Overflow" icon="phone-missed">
    Forward to Recepta.ai when lines are busy or unanswered
  </Card>
</CardGroup>

***

## Getting Your Recepta.ai Phone Number

Before configuring conditional forwarding, you'll need your Recepta.ai phone number.

<Steps>
  <Step title="Access Your Dashboard">
    Navigate to your Recepta.ai dashboard at [https://app.recepta.ai](https://app.recepta.ai)
  </Step>

  <Step title="Go to Settings">
    Click on **Settings** in the navigation menu
  </Step>

  <Step title="Copy Your Phone Number">
    Your assigned Recepta.ai phone number is displayed under **Your Assigned Number**. Copy this number for use in your forwarding configuration.

    <img src="https://mintcdn.com/receptai/Jvwl5Xl74ORGHJZp/images/phonenumber.png?fit=max&auto=format&n=Jvwl5Xl74ORGHJZp&q=85&s=5a74207f1375b6d9186c53dd7248f337" alt="Recepta.ai Phone Number Location" width="1256" height="661" data-path="images/phonenumber.png" />
  </Step>
</Steps>

<Note>
  Your Recepta.ai number is a dedicated line for your business. All calls to this number are handled by your AI receptionist with your custom configuration.
</Note>

***

## Setup by Carrier Type

Choose your phone system type below for specific instructions:

<Tabs>
  <Tab title="AT&T">
    ### AT\&T Conditional Call Forwarding

    AT\&T supports three types of conditional forwarding:

    **Forward when busy (line in use):**

    ```
    *67*[Your Recepta.ai Number]#
    ```

    **Forward when no answer (after 4 rings):**

    ```
    *61*[Your Recepta.ai Number]#
    ```

    **Forward when unreachable (phone off/no signal):**

    ```
    *62*[Your Recepta.ai Number]#
    ```

    <Accordion title="How to Disable">
      * Disable busy forwarding: `#67#`
      * Disable no-answer forwarding: `#61#`
      * Disable unreachable forwarding: `#62#`
    </Accordion>

    <Warning>
      Dial these codes from your business phone, not from another device. You'll hear a confirmation tone when activated.
    </Warning>
  </Tab>

  <Tab title="Verizon">
    ### Verizon Conditional Call Forwarding

    **Forward when busy:**

    ```
    *90[Your Recepta.ai Number]
    ```

    **Forward when no answer:**

    ```
    *92[Your Recepta.ai Number]
    ```

    <Accordion title="How to Disable">
      * Disable busy forwarding: `*900`
      * Disable no-answer forwarding: `*920`
    </Accordion>
  </Tab>

  <Tab title="T-Mobile">
    ### T-Mobile Conditional Call Forwarding

    **Forward when busy:**

    ```
    **67*[Your Recepta.ai Number]#
    ```

    **Forward when no answer:**

    ```
    **61*[Your Recepta.ai Number]#
    ```

    **Forward when unreachable:**

    ```
    **62*[Your Recepta.ai Number]#
    ```

    <Accordion title="How to Disable">
      * Disable busy forwarding: `##67#`
      * Disable no-answer forwarding: `##61#`
      * Disable unreachable forwarding: `##62#`
    </Accordion>
  </Tab>

  <Tab title="Landline">
    ### Traditional Landline Forwarding

    Most landline providers support conditional forwarding. Contact your provider or try these common codes:

    **Forward when busy:**

    ```
    *90[Your Recepta.ai Number]
    ```

    **Forward when no answer:**

    ```
    *92[Your Recepta.ai Number]
    ```

    <Note>
      Codes vary by provider. Contact your local phone company for exact instructions.
    </Note>
  </Tab>
</Tabs>

***

## VoIP & Business Phone Systems

For VoIP and PBX systems, you can configure sophisticated time-based routing rules directly in your admin portal.

### RingCentral

<Steps>
  <Step title="Access Admin Portal">
    Log in to your RingCentral Admin Portal
  </Step>

  <Step title="Navigate to Call Handling">
    Go to **Phone System** → **Auto-Receptionist** → **Call Handling**
  </Step>

  <Step title="Configure Business Hours">
    Set your business hours schedule under the **Business Hours** section
  </Step>

  <Step title="Set After-Hours Routing">
    Under **After Hours**, select **Forward calls to** and enter your Recepta.ai number
  </Step>

  <Step title="Save Configuration">
    Click **Save** and test by calling outside business hours
  </Step>
</Steps>

<Info>
  For detailed RingCentral instructions, see our [RingCentral Call Forwarding Guide](/call-forwarding/ringcentral).
</Info>

### 8x8

<Steps>
  <Step title="Log in to Admin Console">
    Access your 8x8 Admin Console
  </Step>

  <Step title="Open Call Handling Rules">
    Navigate to **Call Handling** → **Time-Based Routing**
  </Step>

  <Step title="Create After-Hours Rule">
    Create a new rule for calls received outside business hours
  </Step>

  <Step title="Set Destination">
    Configure the destination as your Recepta.ai phone number
  </Step>
</Steps>

<Info>
  For detailed 8x8 instructions, see our [8x8 Call Forwarding Guide](/call-forwarding/8x8).
</Info>

### Dialpad

<Steps>
  <Step title="Access Settings">
    Log in to Dialpad and go to **Admin Settings**
  </Step>

  <Step title="Configure Office Hours">
    Set your office hours under **Office** → **Business Hours**
  </Step>

  <Step title="Set After-Hours Routing">
    Configure after-hours call routing to forward to your Recepta.ai number
  </Step>
</Steps>

<Info>
  For detailed Dialpad instructions, see our [Dialpad Call Forwarding Guide](/call-forwarding/dialpad).
</Info>

### Google Voice

<Steps>
  <Step title="Open Google Voice Settings">
    Go to [voice.google.com](https://voice.google.com) and click the gear icon
  </Step>

  <Step title="Navigate to Calls">
    Select **Calls** from the settings menu
  </Step>

  <Step title="Enable Call Forwarding">
    Under **Call forwarding**, add your Recepta.ai number
  </Step>

  <Step title="Configure Schedule">
    Use the scheduling options to set when forwarding is active
  </Step>
</Steps>

<Info>
  For detailed Google Voice instructions, see our [Google Voice Call Forwarding Guide](/call-forwarding/google-voice).
</Info>

***

## Schedule-Based Routing Examples

### Example 1: Standard Business Hours

Forward all calls outside 9am-5pm Monday-Friday to Recepta.ai.

| Time                        | Destination        |
| --------------------------- | ------------------ |
| Mon-Fri 9:00 AM - 5:00 PM   | Your Business Line |
| Mon-Fri 5:00 PM - 9:00 AM   | Recepta.ai         |
| Saturday - Sunday (All Day) | Recepta.ai         |

### Example 2: Extended Hours with Evening Coverage

Business handles calls during peak hours; Recepta.ai covers early morning and evening.

| Time                      | Destination        |
| ------------------------- | ------------------ |
| Mon-Fri 8:00 AM - 8:00 PM | Your Business Line |
| Mon-Fri 8:00 PM - 8:00 AM | Recepta.ai         |
| Weekends                  | Recepta.ai         |

### Example 3: Overflow + After-Hours

Recepta.ai handles overflow during business hours AND all after-hours calls.

| Condition                              | Destination        |
| -------------------------------------- | ------------------ |
| During business hours (answered)       | Your Business Line |
| During business hours (busy/no answer) | Recepta.ai         |
| After business hours                   | Recepta.ai         |

### Example 4: Holiday Coverage

Special routing for holidays when your office is closed.

| Date                  | Destination    |
| --------------------- | -------------- |
| Regular business days | Normal routing |
| New Year's Day        | Recepta.ai     |
| Memorial Day          | Recepta.ai     |
| July 4th              | Recepta.ai     |
| Labor Day             | Recepta.ai     |
| Thanksgiving          | Recepta.ai     |
| Christmas             | Recepta.ai     |
| Custom holidays       | Recepta.ai     |

***

## Best Practices

<AccordionGroup>
  <Accordion title="Test Your Configuration">
    After setting up conditional forwarding:

    1. Call your business number **during** business hours - verify it rings your team
    2. Call your business number **after** hours - verify Recepta.ai answers
    3. Test the "busy" scenario by keeping your line occupied
    4. Test the "no answer" scenario by not picking up within the ring limit
  </Accordion>

  <Accordion title="Customize Your AI Greeting for After-Hours">
    Update your Recepta.ai greeting to acknowledge after-hours calls:

    *"Thank you for calling \[Business Name]. Our office is currently closed. Our regular hours are Monday through Friday, 9am to 5pm Eastern. I'm an AI assistant and I'd be happy to help you, take a message, or schedule a callback."*
  </Accordion>

  <Accordion title="Enable Notifications">
    In your Recepta.ai dashboard, enable notifications to stay informed about after-hours activity:

    * **Email notifications** - Receive summaries of calls handled
    * **SMS alerts** - Get instant alerts for urgent messages
    * **Daily digest** - Review all AI-handled calls each morning
  </Accordion>

  <Accordion title="Review and Update Seasonally">
    Revisit your forwarding rules:

    * Before holiday seasons (update holiday schedule)
    * When business hours change (daylight saving, seasonal hours)
    * During vacation periods (may want full forwarding)
    * For special events or temporary closures
  </Accordion>

  <Accordion title="Inform Your Callers">
    Update your voicemail greeting and website to let callers know they can reach assistance 24/7 through your AI receptionist.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<Warning>
  If calls aren't forwarding correctly, check these common issues:
</Warning>

| Issue                            | Solution                                                   |
| -------------------------------- | ---------------------------------------------------------- |
| Forwarding not activating        | Try deactivating first (`#` codes), then reactivating      |
| Calls going to voicemail instead | Disable voicemail or set call forwarding to take priority  |
| Forwarding with delay            | Reduce the ring count before forward triggers              |
| Intermittent forwarding          | Check your carrier's network status                        |
| Wrong number forwarding          | Verify Recepta.ai number includes country code (+1 for US) |

### Still Having Issues?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="envelope" href="mailto:support@recepta.ai">
    Email our support team for help with configuration
  </Card>

  <Card title="Check Platform Guides" icon="book">
    See our platform-specific guides for detailed instructions:

    * [RingCentral](/call-forwarding/ringcentral)
    * [8x8](/call-forwarding/8x8)
    * [Dialpad](/call-forwarding/dialpad)
    * [Google Voice](/call-forwarding/google-voice)
  </Card>
</CardGroup>

***

## Related Guides

<CardGroup cols={2}>
  <Card title="RingCentral" icon="phone" href="/call-forwarding/ringcentral">
    Complete RingCentral forwarding guide
  </Card>

  <Card title="8x8" icon="phone" href="/call-forwarding/8x8">
    Complete 8x8 forwarding guide
  </Card>

  <Card title="Dialpad" icon="phone" href="/call-forwarding/dialpad">
    Complete Dialpad forwarding guide
  </Card>

  <Card title="Google Voice" icon="phone" href="/call-forwarding/google-voice">
    Complete Google Voice forwarding guide
  </Card>
</CardGroup>